How can we help you?

How do I create a FanDuel Casino account?

Creating an account with FanDuel Casino is simple, secure, and fast. To get started, follow these steps:

1. Click the "Join Now" button at the top right of the page.
2. Enter your email address and create a secure password.
3. Provide your personal details as they appear on your government-issued ID. This includes your full name, date of birth, and residential address. We are required by federal law to collect this information to verify your identity and ensure you are of legal age to gamble.
4. Enter the last four digits of your Social Security Number (SSN). This allows us to verify your identity instantly without needing to upload documents in most cases.

Once your information is verified, your account will be active immediately. You can then make your first deposit and claim your welcome bonus.

Why do you need my SSN?

As a regulated US operator, FanDuel is required to comply with the Bank Secrecy Act and various state gaming regulations. We use the last four digits of your SSN solely for identity verification purposes to prevent fraud and underage gambling. Your data is encrypted and protected by bank-level security.

Why do I need to verify my identity?

Occasionally, our automated verification system may not be able to confirm your identity. This can happen if you have recently moved or changed your name. If this occurs, we may ask you to upload documents manually.

This "Know Your Customer" (KYC) process helps us keep the platform safe for everyone. You may be asked to provide:

• A clear photo of your driver's license, passport, or state ID.
• A proof of address, such as a utility bill or bank statement dated within the last 90 days.

Verification typically takes less than 24 hours. Our support team works around the clock to review documents quickly so you can get back to playing.

What deposit methods are available?

We offer a wide variety of safe and secure deposit methods to fund your account instantly. Availability may vary slightly by state, but general options include:

• Online Banking (Trustly): Connect directly to your bank account for fast, secure transfers. This is our most recommended method for speed and reliability.
• Debit/Credit Cards: We accept Visa and Mastercard. Note that some banks may decline gambling transactions; if this happens, we recommend using PayPal or Online Banking.
• PayPal & Venmo: Use your e-wallets for quick deposits. To withdraw to these methods, you must first use them to deposit.
• FanDuel Prepaid Play+: A reloadable prepaid card that allows for easy deposits and fast withdrawals.
• PayNearMe: Fund your account with cash at local retail locations like 7-Eleven or CVS.
• Wire Transfer: Available for larger deposits.

How long do withdrawals take?

We pride ourselves on having some of the fastest withdrawal times in the industry. Once you request a withdrawal, it goes through a short internal review period (usually less than 24 hours). After approval, the time it takes to reach you depends on the method:

• Debit Card: Up to 24 hours (often instant for eligible cards).
• PayPal / Venmo: Up to 24 hours.
• FanDuel Prepaid Play+: Up to 24 hours.
• Online Banking: 2-5 business days, depending on your bank's processing speeds.
• Check by Mail: 7-10 business days.

Please note that for security reasons, you generally must withdraw using a method you have previously used to deposit. If that method is not available for withdrawal (e.g., PayNearMe), you will be prompted to link a bank account.

Will I have to pay taxes on my winnings?

Gambling winnings are generally taxable income in the United States. If your net winnings on a specific game exceed a certain threshold (typically $1,200 for slots or $5,000 for table games with massive odds), FanDuel is required by the IRS to issue you a Form W-2G. We will alert you if a win triggers a tax form. However, you are responsible for reporting all gambling income. You can download your win/loss statement at any time from your account activity page to assist with your tax filing.

Why does FanDuel need my location?

State and federal laws require that all real-money wagers be placed within the physical borders of a state where online gambling is legal and regulated. To ensure compliance, we use advanced geolocation technology to verify your location.

You do not need to be a resident of the state to play, but you must be physically located there at the time of your bet. For example, a New York resident can play on FanDuel Casino while visiting New Jersey or Pennsylvania.

Troubleshooting Geolocation Issues

If you are having trouble verifying your location, please try the following steps:

On Mobile Devices:

• Ensure that "Location Services" or "GPS" is enabled in your phone settings.
• Go to your app settings and ensure the FanDuel app has permission to access your location "While Using the App."
• Turn off any battery-saving modes, as these can restrict GPS accuracy.
• Ensure you are not using a VPN or proxy service, as these will block access to the casino.

On Desktop Computers:

• You may need to download and install our GeoComply plugin (often called "Player Location Check"). This plugin uses Wi-Fi signals to verify your location.
• Ensure your Wi-Fi is turned on, even if you are connected via an ethernet cable. The plugin relies on scanning nearby Wi-Fi networks to pinpoint your location accurately.
• Disable any VPNs, remote desktop software (like TeamViewer or Zoom screen sharing), or proxy extensions in your browser.

What tools are available to help me manage my play?

FanDuel is committed to responsible gaming. We want you to enjoy the experience safely. We offer a robust suite of tools accessible directly from your account menu:

• Deposit Limits: Set a cap on how much you can deposit daily, weekly, or monthly. Once you hit the limit, you cannot deposit more until the time period resets.
• Wager Limits: Control the total amount of money you can wager in a given period.
• Time Limits: Set a limit on the number of hours you can spend logged into the casino per day.
• Timeout (Cool-Off): Take a short break from the platform. You can lock your account for a period ranging from 3 days to 365 days. During this time, you cannot log in or place bets.
• Self-Exclusion: If you feel your gambling is becoming a problem, you can self-exclude. This is a voluntary ban that prevents you from accessing your account or creating new ones for a lengthy period (1 year, 5 years, or lifetime).

If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER or visit the National Council on Problem Gambling website.